Help
Find your way through ResourceHive.
Quick guidance for common account, membership, booking, and notification questions.
Sign-in and password help
Check that you are using the email address associated with your account. If you use a password, request a reset from the sign-in screen. If you use Google, choose the Google account you used to create or connect your ResourceHive account.
Membership requests
Request access to the organization you want to join. An administrator for that organization reviews the request. If it is rejected and you want it reconsidered, contact that organization’s administrator outside ResourceHive; platform support cannot approve organization membership.
Bookings and disputes
Check the booking details and its current status in your account. If you need to raise an issue about a booking, use the dispute options available in ResourceHive and include the relevant details so the resource provider can review it.
Notifications
In-app notifications are available from the dashboard. Browser notifications also require permission in your browser and may be blocked by device or site settings. Check your browser’s site permissions if push notifications are not appearing.
Contact technical support
For a technical problem not covered above, email the ResourceHive team. Include what you were trying to do and any error message you saw. Do not send your password or sign-in codes.